Free Worldwide Delivery Contact



SAMPLE SALE - COSTS / DELIVERY TIMES 

Once your hat has been dispatched from our studio, we estimate the current shipping services from An Post. 


IRELAND: £12, 1-2 working days

UK:£12,  3-5 working days

USA/CANADA: £40.00, 5-7 working days

EUROPE: £25.00, 3-5 working days

AUSTRALIA: £40.00, 6-9 working days

EVERYWHERE ELSE - £35.00, 5-7working days

*Please note delays may occur due to Covid-19


SAMPLE SALE - REFUNDS / EXCHANGES 

Hats may be returned  within 7 days. Please email us within 48 hours of receiving your hat to arrange a return. 

Once we have received your hat, we will issue the purchase price (minus the delivery cost) back to you. The postage return charges are payable by the customer. 


MADE-TO-ORDER HATS

Please allow up to 21 working days for us to create your hat after placing your order. 

All hats are made to the highest standard with utmost attention to detail, which always requires a little extra time. 


DELIVERY COSTS

From June 20th 2020 - December 31st 2020, we are offering FREE WORLDWIDE SHIPPING.

This applies to MADE-TO-ORDER HATS.


IRELAND - DELIVERY TIMES

Service: An Post delivery service.

Aim: next working day. Please note delays may occur due to covid-19.

Trackable: online, signature required on delivery.

FREE DELIVERY 


UK - DELIVERY TIMES

Service: An Post delivery service. 

Aim: 3-5 working days. Please note delays may occur due to covid-19.

Trackable: online, signature required on delivery.

FREE DELIVERY 


USA - DELIVERY TIMES

Aim: 5-7 working days. Please note delays may occur due to covid-19.

Trackable online. 

FREE DELIVERY - standard service only.

*If you wish to upgrade to a signed for service, please contact us. 


EUROPE - DELIVERY TIMES

Aim: 3-5 working days. Please note delays may occur due to covid-19.

Trackable: online, signature required on delivery.

FREE DELIVERY


AUSTRALIA - DELIVERY TIMES

Aim: 5-7 working days. Please note delays may occur due to covid-19.

Trackable: online.

FREE DELIVERY - standard service only.

*If you wish to upgrade to a signed for service, please contact us. 



INTERNATIONAL URGENT REQUESTS 

If you require an express delivery option for your purchase (including sample sale), we can send our hat boxes via a courier service.

The cost of this service varies between £35-£70 (depending on the size/weight of your parcel). 

Please contact us to discuss, payment will be taken separately.



MADE TO ORDER HATS - REFUNDS / EXCHANGES 

We cannot offer refunds or exchanges on both Bespoke and Made to Order hats. Should you wish to discuss or make changes to your Hat, please call the studio immediately and we will see what we can do.


DUTIES & TAXES 

The customer is responsible for any duties, customs charges or taxes which must be paid at the point of entry into the destination country. 

We cannot be held responsible for delays once the item has been dispatched due to customs clearance or unforeseen events. All prices on this website exclude taxes and charges in your relevant country.


RUSH ORDERS

We allow 21 days for your hat to be handmade, If you need this sooner, please contact us to place a ''rush'' order. This service incurs an extra fee to cover labour and express material expenses.

*To make your hat in under 7 days will incur a 20% fee.

*To make your hat in under 14 days will incur a 10% fee.


INSURANCE

In the event that you receive your item damaged, please ensure the courier marks the item as damaged on delivery, prior to signing for your parcel. Please provide us with photographs of the damaged goods within 5 days. 


SHIPPING

All orders are carefully packaged in a high quality black & white striped hat box with acid free tissue paper. It is then placed inside a sturdy double layer cardboard box, surrounded by biodegradable bubblewrap. This aids the safety protection of your hat through it's journey to you.


VARIATIONS

Small variations in colour, size and design may occasionally happen and are a unique feature of the handcrafted process.


COPYRIGHT

Joanne Edwards Millinery reserves all copyright on designs including custom design and bespoke orders.

Joanne Edwards Millinery reserves the right to adapt a product as necessary, for example, in the event of a material becoming unavailable. Changes will be minor and will not make significant differences to the appearance of the product.

Images and content © Joanne Edwards Millinery All Rights Reserved.