Free Worldwide Delivery Contact




PLACING YOUR ORDER ONLINE

We are here to help and encourage all customers to get in touch, either by phone or email if you have any questions about your purchase. 

We are happy to assist  with your styling needs in person or by virtual consultation. We love to recommend which hats may suit our customers, the outfit and occasion.

Once you've placed your order online, we will email you an estimate time to create and deliver your hat. We will email the tracking number once your hat leaves our studio. 


TIME REQUIRED TO MAKE YOUR HAT

All hats are handmade to order. 

Please allow up to 21 working days for us to create your hat after placing your order. 

All hats are made to the highest standard with utmost attention to detail, which always requires a little extra time. 


DELIVERY COSTS

From June 20th 2020 - December 31st 2020, we are offering FREE WORLDWIDE SHIPPING.

This applies to NEW HAT ORDERS, (NOT SAMPLE SALE). Sample Sale prices:

IRELAND UK - Free

USA/CANADA/NZ/AUSTRALIA- £40.00

EUROPE - £25.00

EVERYWHERE ELSE - £35.00

Delivery times for both Sample Sale Hats and New Hat Orders are below.


IRELAND - DELIVERY TIMES

Service: An Post delivery service.

Aim: next working day. Please note delays may occur due to covid-19.

Trackable: online, signature required on delivery.

FREE DELIVERY 


UK - DELIVERY TIMES

Service: An Post delivery service. 

Aim: 3-5 working days. Please note delays may occur due to covid-19.

Trackable: online, signature required on delivery.

FREE DELIVERY 


USA - DELIVERY TIMES

Aim: 5-7 working days. Please note delays may occur due to covid-19.

Trackable online. 

FREE DELIVERY - standard service only.

*If you wish to upgrade to a signed for service, please contact us. 


EUROPE - DELIVERY TIMES

Aim: 2-3 working days. Please note delays may occur due to covid-19.

Trackable online. 

FREE DELIVERY - standard service only.

*If you wish to upgrade to a signed for service, please contact us. 


AUSTRALIA - DELIVERY TIMES

Delivery services are currently on hold due to covid-19.


INTERNATIONAL URGENT REQUESTS 

If you require an express delivery option for your purchase (including sample sale), we can send our hat boxes via a courier service.

The cost of this service varies between £35-£70 (depending on the size/weight of your parcel). 

Please contact us to discuss, payment will be taken separately.


DUTIES & TAXES 

The customer is responsible for any duties, customs charges or taxes which must be paid at the point of entry into the destination country. 

We cannot be held responsible for delays once the item has been dispatched due to customs clearance or unforeseen events. All prices on this website exclude taxes and charges in your relevant country.


RUSH ORDERS

We allow 21 days for your hat to be handmade, If you need this sooner, please contact us to place a ''rush'' order. This service incurs an extra fee to cover labour and express material expenses.

*To make your hat in under 7 days will incur a 20% fee.

*To make your hat in under 14 days will incur a 10% fee.


INSURANCE

In the event that you receive your item damaged, please ensure the courier marks the item as damaged on delivery, prior to signing for your parcel. Please provide us with photographs of the damaged goods within 5 days. 


SHIPPING

All orders are carefully packaged in a high quality black & white striped hat box with acid free tissue paper. It is then placed inside a sturdy double layer cardboard box, surrounded by biodegradable bubblewrap. This aids the safety protection of your hat through it's journey to you.


REFUNDS/EXCHANGES 

Our Hats are Made to Order, therefore we cannot offer refunds or exchanges. However, we endeavour to ensure all of our customers are completely happy, so please get in touch if you are unhappy with your purchase. We will see what we can do to resolve the issue. If you wish to cancel your order, please call the studio.


VARIATIONS

Small variations in colour, size and design may occasionally happen and are a unique feature of the handcrafted process.


COPYRIGHT

Joanne Edwards Millinery reserves all copyright on designs including custom design and bespoke orders.

Joanne Edwards Millinery reserves the right to adapt a product as necessary, for example, in the event of a material becoming unavailable. Changes will be minor and will not make significant differences to the appearance of the product.

Images and content © Joanne Edwards Millinery All Rights Reserved.