Ordering & Delivery
Please be aware that delays are possible on all orders – due to the ongoing Covid-19 Pandemic.
Free Standard Worldwide Shipping with An Post on Bespoke and Made-to-Order Hats over €190.
Sample Sale Hats are delivered with An Post – flat rate €25.00.
Free Collection available from our studio.
The majority of our Hats are Made-To-Order, a process requiring significant time, dedication, and care. Therefore please allow 14-21 days for your hat to be made + delivery times below.
If you are having a Bespoke Hat created, this may take longer.
IRE: 1-2 working days
UK: 3-5 working days
US: 5-10 working days
EU: 4-8 working days
WORLDWIDE: 5-12 working days
If you wish to upgrade your delivery service, please contact us
Depending on how urgently you need your hat, you may wish to place a ”rush” order.
This incurs a fee to cover additional labour / express material expenses.
Cost: Under 14 days – Hat price + 10%
Hats, as seen on the website / Sample Sale hats, may be returned to us unworn within 7 days of receipt.
Please call or email us as soon as you’ve received your hat, confirming your wishes to return the hat and we will follow with instructions.
Returns postage and associated costs are payable by the customer – we recommend insuring the parcel against loss or damage. We do not accept hat returns which have been worn, marked or damaged, they must be entirely in their original condition and packed carefully in their original packaging.
We do not offer refunds on any Bespoke hats or Custom orders.
(i.e. where a hat’s design has been altered to your specific requirements or where a hat has been made for you in a specific colour)
*We do not offer full refunds on hats once already in work.
If we have ordered materials, but not begun work on your hat – you may be charged for material costs.